Every team in the company has a published address. Pick the right one and your reply lands faster.
Account access, password reset, gameplay disputes, missing balances. 24/7 live chat is the fastest channel and lives inside the account dashboard. Median email reply time is under 90 minutes.
Redemption queries, Skrill / Trustly issues, KYC document uploads, source-of-funds requests. Replies within 4 business hours.
Suspected underage account, identity-theft concerns, regulator inquiries. Treat as priority — replies within 24 hours.
Self-exclusion requests, limit-setting help, signposting to third-party support. Confidential.
Media requests, interview asks, affiliate partnerships, content syndication.
Corrections, tips, source pitches. Goes directly to Anton Vasiliev and the editorial team.
| Purpose | Address |
|---|---|
| General mail | Lucky North Entertainment LLC, 1057 Sweepstakes Drive, Wilmington DE 19899 |
| AMOE postcards | Lucky North Entertainment LLC, AMOE Department, P.O. Box 1057, Wilmington DE 19899 |
| Legal notices | Lucky North Entertainment LLC, Attn: Legal, 1057 Sweepstakes Drive, Wilmington DE 19899 |
Lucky North